Mental Health Care Coordinator | Pharmacy Coordination

About Better U
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Better U is a Management Services Organization (MSO) that provides non-clinical administrative, operational, and technology support services to independently owned and operated licensed medical practices. Better U does not practice medicine, employ licensed clinical providers, or direct clinical decision-making in any form. All clinical care, medical judgment, and prescribing decisions are made solely and independently by the affiliated licensed healthcare professionals and medical practices Better U supports.

Through its MSO model, Better U helps affiliated practices deliver accessible, compassionate, and high-quality telehealth services in modern psychiatry, behavioral health, ketamine therapy, and hormone optimization — enabling patients to access care from the comfort of their homes.

Our team is driven by a mission to improve patient access to mental healthcare through operational excellence, warm communication, and deeply human support. We are looking for individuals who are empathetic, organized, proactive, and passionate about the patient experience.

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If you thrive in fast-paced environments, communicate with warmth and professionalism, and want to be part of a mission-driven healthcare services company, we'd love to hear from you.

About the Role
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The Telehealth Operations Coordinator is a non-clinical, administrative support role within Better U's Management Services Organization. This position supports the operational and administrative workflows that enable affiliated independent medical practices and their providers to deliver efficient, high-quality patient care.

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This is not a clinical role. The Telehealth Operations Coordinator does not provide medical advice, make clinical determinations, interpret clinical data, or engage in any activity constituting the practice of medicine or any other licensed healthcare profession. All work performed in this role is strictly administrative and operational in nature, carried out under established non-clinical processes and in support of — but never in direction of — the independently licensed providers and practices Better U serves.

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This role is heavily operations-focused and requires strong communication, organization, and follow-through. You will coordinate administrative workflows related to patient documentation, scheduling, pharmacy logistics, and internal task management to ensure smooth operational support for affiliated providers and practices.

Responsibilities
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All responsibilities listed below are strictly non-clinical and administrative in nature. Nothing in this role involves clinical judgment, medical decision-making, or the practice of any licensed healthcare profession.

Coordinate administrative patient refill and follow-up workflows on behalf of affiliated practices
Track and verify completion of required patient intake forms and non-clinical documentation
Schedule provider follow-up appointments as directed by established operational protocols
Relay operational communications between patients, affiliated providers, and pharmacies — strictly limited to administrative and logistical information
Manage pharmacy coordination related to prescription processing status, refill logistics, administrative delays, and non-clinical clarifications
Communicate pharmacy administrative questions to affiliated providers and relay provider responses back — without interpreting, modifying, or acting on clinical content
Monitor provider communication channels (e.g., Slack) and assist with non-clinical operational follow-through related to provider administrative requests
Create and manage internal tasks to support provider operational workflows
Ensure patient accounts meet non-clinical operational and administrative requirements prior to processing
Maintain accurate and organized documentation within internal systems in compliance with applicable privacy requirements
Escalate urgent administrative concerns or unresolved operational issues to the appropriate internal party
Support ongoing workflow improvements and process documentation across operations


Qualifications Required

Prior experience in healthcare operations, telehealth support, medical coordination, or administrative healthcare roles
Mental Health experience mandatory
Strong written and verbal English communication skills (No accent)
Exceptional organizational skills and attention to detail
Ability to manage multiple workflows simultaneously
Comfortable working in a fast-paced, fully remote environment
Strong professional communication and follow-through
Experience using CRMs, operational platforms, or task management systems
Familiarity with HIPAA requirements and handling sensitive patient information appropriately

Preferred

Experience coordinating with pharmacies or healthcare provider offices in an administrative capacity
Experience supporting mental health, psychiatry, or telehealth environments
Experience using GoHighLevel (GHL), Slack, or similar platforms
Startup or high-growth company experience


Schedule
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Monday–Friday, 8:00 AM – 4:00 PM PST
Fully remote contract role
Consistent attendance and reliability are essential given the time-sensitive nature of patient coordination and pharmacy workflows.

Compensation

$7–$9 USD/hour depending on experience
Long-term opportunity with growth potential
Advancement opportunities within a rapidly growing healthcare services organization


Why Join Better U?

Fully remote work environment
Collaborative, mission-driven team
Opportunity to grow within a leading telehealth MSO at the forefront of mental healthcare access
Meaningful work that directly supports patient access to high-quality care
Fast-paced environment with real opportunities for increased responsibility and advancement


Important Notice
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Better U operates as a Management Services Organization and provides strictly non-clinical administrative and operational support services to independently owned and operated licensed medical practices. Employees and contractors of Better U are not employees of any affiliated medical practice and are not authorized to engage in the practice of medicine, nursing, pharmacy, or any other licensed healthcare profession. Clinical decisions remain solely within the authority of the independently licensed providers and practices affiliated with Better U.

How to Apply
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Please submit your resume along with a short video introduction (3–5 minutes) answering the following questions:

Tell us about your experience in healthcare operations, telehealth support, or coordination roles and why it would make you a good fit for Better U.

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Why are you interested in working with Better U?

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How do you typically handle stressful situations or frustrated clients while maintaining professionalism and empathy?

Applications submitted without a video introduction will not be considered.